1. Satisfaction Guarantee
At https://theblossomheaven.com/ we strive to provide high-quality flowers and exceptional service. If you are not completely satisfied with your purchase, please let us know within 24 hours of delivery or pickup.
2. Refunds and Exchanges
- Damaged or Incorrect Items: If your flowers arrive damaged or are not what you ordered, please contact us immediately. We will arrange for a replacement or issue a refund within the bounds of our refund policy.
- Quality Issues: Should you experience any quality issues with your flowers, such as wilting or poor condition, please reach out to us within 24 hours of receiving your order.
- Change of Mind: Unfortunately, we cannot offer refunds or exchanges for orders based on a change of mind. We encourage you to carefully review your order before finalizing it.
3. Non-Refundable Items
- Custom Orders: Custom or personalized arrangements are non-refundable unless there is a quality issue or error in the order.
- Seasonal and Special Orders: Some seasonal or special event items may not be eligible for refund. These details will be specified at the time of purchase.
- Sale Items: Products sold at discounted prices are non-refundable.
4. Refund Processing
- Standard Processing Time: Refunds will be processed within 4 working days from the time we receive your request.
- Verification: If any issues are verifying your order, the processing time may be extended. If the original mode and amount of payment cannot be verified, the refund will not be issued.
5. Delivery Issues
If there are issues with delivery, such as delays or missed deliveries, please notify us within 24 hours of the scheduled delivery time. We will work to resolve the issue to your satisfaction.
6. Contact Information
For any refund or exchange inquiries, please contact us at:
info@heblossomheaven.com
7. Policy Updates
We reserve the right to update or modify this refund policy at any time. Please review this policy periodically for any changes.
